Terms & Conditions

1Acceptance of terms

These Terms and Conditions (“Terms”) govern your access to and use of the website www.neowinnbiotech.com (the “Website”) operated by NeoWinn Biotech Private Limited (“NeoWinn,” “we,” “us,” or “our”), a company incorporated under the laws of India (CIN: U15490KA2023PTC170103), with its registered office in Bangalore, Karnataka.

2About the Website

The Website provides information about NeoWinn’s specialised infant and maternal nutrition products, clinical research, and related educational content. Certain products may be available for purchase through the Website, subject to the restrictions described in these Terms and applicable law, including the Infant Milk Substitutes, Feeding Bottles and Infant Foods (Regulation of Production, Supply and Distribution) Act, 1992 (as amended in 2003) (the “IMS Act”).

3Eligibility

By using this Website, you represent that you are at least 18 years of age and are legally competent to enter into a binding contract under the Indian Contract Act, 1872. If you are accessing the Website on behalf of an entity (such as a hospital, clinic, or business), you represent that you have the authority to bind that entity to these Terms.

4Product information and medical disclaimer

4.1 The information provided on this Website about infant nutrition products is intended for educational and informational purposes only. It is not intended as a substitute for professional medical advice, diagnosis, or treatment.

4.4 While we make every effort to ensure that product information (composition, nutritional values, preparation instructions) on this Website is accurate and current, the product label on the physical pack is the definitive source of information. In the event of any discrepancy between the Website and the product label, the label shall prevail.

5Use of the Website

You agree to use the Website only for lawful purposes and in accordance with these Terms. You shall not:

• Use the Website in any manner that violates any applicable law or regulation
• Attempt to gain unauthorised access to any part of the Website, its servers, or any connected systems
• Use any automated means (bots, scrapers, crawlers) to access, extract, or index content from the Website without our prior written consent
• Upload or transmit any viruses, malware, or other harmful code
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity
• Use the Website to distribute unsolicited commercial communications (spam)
• Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website for commercial purposes without our written permission
• Interfere with or disrupt the integrity or performance of the Website

6Intellectual property

6.1 Ownership. All content on this Website — including but not limited to text, graphics, logos, brand names (“NeoWinn,” “NiQu,” “Nu-Gal”), product images, product formulations, clinical data summaries, blog articles, videos, icons, and software — is the intellectual property of NeoWinn Biotech Private Limited or its licensors and is protected under the Copyright Act, 1957, the Trade Marks Act, 1999, the Patents Act, 1970, and other applicable intellectual property laws of India.

6.2 Limited licence. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and view the content on this Website for personal, non-commercial use only. This licence does not include the right to: (a) modify, reproduce, or create derivative works from any content; (b) use any data mining, robots, or similar data-gathering tools; (c) download or copy content for the benefit of any third party; or (d) use the content for any commercial purpose.

6.3 Trademarks. The following are trademarks or registered trademarks of NeoWinn Biotech Private Limited. Unauthorised use of any NeoWinn trademark is strictly prohibited.

• NeoWinn
• NiQu
• NiQu HMoF
• NiQu Advance
• NiQu Grad
• NiQu Nova
• NiQu 3D
• NiQu Ninja
• Nu-Gal

All related logos, product names, and trade dress are likewise protected.

6.4 Patents. Certain NeoWinn products and formulations are protected by patents filed in India and/or internationally. Details of patent applications are available on the Website under the Patents section. Nothing on this Website grants any licence, express or implied, under any patent.

7E-commerce and orders

7.1 Certain products may be available for purchase through the Website. Product availability, pricing, and descriptions are subject to change without prior notice.

7.2 Placing an order constitutes an offer to purchase. We reserve the right to accept or reject any order at our discretion, including for reasons of product availability, pricing errors, suspected fraud, or regulatory restrictions.

7.3 Prices displayed on the Website are in Indian Rupees (INR) and are inclusive of applicable GST unless otherwise stated. Shipping and handling charges, if any, will be displayed separately at checkout.

7.4 We make every effort to display product images and descriptions accurately. However, colours and packaging may vary slightly from what is shown on screen due to monitor calibration and manufacturing updates.

7.5 Certain products classified as infant milk substitutes or infant foods under the IMS Act are available for informational purposes on this Website. Their availability for direct purchase may be restricted in compliance with applicable law. Where direct purchase is not available, the Website will direct you to authorised retail partners.

8User accounts

If you create an account on our Website, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorised use of your account. NeoWinn is not liable for any loss arising from your failure to protect your account credentials.

9Third-party links

The Website may contain links to third-party websites, including retail partners (Amazon, Flipkart, Tata 1mg, etc.), payment gateways, and external resources. These links are provided for your convenience. NeoWinn does not endorse, control, or assume responsibility for the content, privacy policies, or practices of any third-party website. Your use of third-party websites is at your own risk and subject to their respective terms and policies.

10Disclaimer of warranties

10.1 The Website and all content, products, and services provided through it are offered on an “as is” and “as available” basis without any warranties of any kind, whether express, implied, or statutory.

10.2 To the fullest extent permitted by law, NeoWinn disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy.

10.3 NeoWinn does not warrant that the Website will be uninterrupted, error-free, secure, or free of viruses or other harmful components.

10.4 Nutritional values, clinical outcomes, and product benefits described on this Website are based on published research and controlled studies. Individual results may vary. NeoWinn does not guarantee any specific health outcome from the use of its products.

11Limitation of liability

11.1 To the maximum extent permitted by applicable law, NeoWinn, its directors, officers, employees, affiliates, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or other intangible losses, arising out of or in connection with your use of (or inability to use) the Website.

11.2 In no event shall NeoWinn’s total aggregate liability arising out of or relating to your use of the Website exceed the amount paid by you, if any, for products purchased through the Website in the 12 months preceding the claim.

11.3 Nothing in these Terms excludes or limits liability for (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any liability that cannot be excluded or limited under applicable Indian law.

12Indemnification

You agree to indemnify, defend, and hold harmless NeoWinn, its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Website; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; or (d) your infringement of any intellectual property or other rights of any third party.

13Governing law and jurisdiction

13.1 These Terms shall be governed by and construed in accordance with the laws of India.

13.2 Any dispute arising out of or in connection with these Terms or the Website shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka, India.

13.3 Before initiating any legal proceedings, the parties agree to attempt to resolve any dispute through good-faith negotiation for a period of 30 days. If the dispute remains unresolved, either party may seek resolution through the courts as specified above.

14Modifications to Terms

NeoWinn reserves the right to modify, amend, or update these Terms at any time without prior notice. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Website after such changes constitutes acceptance of the revised Terms.

15Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

16Entire agreement

These Terms, together with the Privacy Policy and Refund and Return Policy, constitute the entire agreement between you and NeoWinn regarding your use of the Website and supersede all prior agreements, understandings, or representations.

17Contact us

For any questions, concerns, or feedback regarding these Terms, please contact us: